Privacy Policy

Privacy Policy

This privacy policy complies with the EU GDPR regulation, the US CCPA regulation, and Shopify platform compliance requirements, explaining how we collect, use, and protect your personal information.
Information We Collect
We collect the following types of information:
Information You Provide Voluntarily: Including your name, shipping address, email address, phone number, and any information you provide when contacting customer service.
Payment Information: We do not store your full payment card information. Payment information is securely processed by our payment service providers (such as Stripe, PayPal).
Automatically Collected Information: Including your IP address, browser type, browsing history, device information, and Cookie data, used to improve your website experience.
How We Use Your Information
We only use your personal information in the following scenarios:
Processing your order, arranging shipment, and providing order-related notifications
Providing you with customer service and resolving your issues
With your consent, sending you gardening tips, new product notices, and promotional information (you can unsubscribe at any time)
Improving our website and product experience
Complying with legal and tax requirements

Information Sharing

We will never sell your personal information. We only share your information with the following partners when necessary, to complete your order and service:
Shopify: Our website hosting platform, used for order processing and store operation
Logistics Service Providers: Used to deliver your order
Payment Service Providers: Used to process your payment
Tax & Compliance Service Providers: Used to comply with local regulatory requirements
Your Rights
Depending on your region, you have the following privacy rights:
GDPR Users (EU / UK / Switzerland): You have the right to access, correct, and delete your personal information, the right to data portability, the right to withdraw your consent, and the right to file a complaint with your local regulatory authority.
CCPA Users (California Users): You have the right to request us to delete your personal information, the right to opt out of our information sharing, and the right to request us not to sell your personal information.
You can contact us at any time via email: service@awwgarden.com to exercise your rights.
Cookie Policy
We use Cookies to improve your browsing experience. Our Cookies are divided into:
Necessary Cookies: Used for the basic operation of the website, cannot be disabled.
Analytics Cookies: Used to analyze website visits and improve the experience.
Marketing Cookies: Used to show you relevant advertisements.
You can choose to accept or decline non-essential Cookies in our Cookie banner, and you can modify your preferences in your browser settings at any time.
Data Retention
We will retain your order information for 7 years according to legal requirements, for tax and compliance purposes. Other information will be securely deleted after you request deletion, or when it is no longer needed.