Return & Refund Policy
Return & Refund Policy
We strictly comply with European and North American consumer protection laws to provide you with a worry-free shopping guarantee.
Order Processing Time
All orders are processed and packed within 1-3 business days after payment confirmation. We prepare a Phytosanitary Certificate for every batch of seeds that meets the requirements of the destination country, to ensure smooth customs clearance. We do not process orders on weekends and public holidays.
Order Cancellation Rules
Orders not yet shipped: Full refund with zero fees. Contact our support team with your order number to cancel.
Already shipped packages: Cancellation is unavailable; please submit a return application instead.
Bulk and pre-order items carry special cancellation limits. All requests beyond the 30-day window will not be accepted.
Refunds take 7–10 business days to return to your original payment account after approval.
Return Request Period
EU Customers: In accordance with EU consumer rights regulations, you are entitled to a 14-day cooling-off period for returns, calculated from the date you receive the merchandise.
US & Canadian Customers: We offer a 30-day return request period, calculated from the date you receive the merchandise.
Eligibility for Returns
Seed Products: We only accept returns of seeds that are unopened, in original undamaged packaging, and unused. According to EU and US seed regulations, opened seeds cannot be resold, so we are unable to accept returns of opened seeds. This is to prevent the spread of invasive species and pests/diseases, protecting the local ecological environment.
Non-seed Products (such as gardening tools, planting guides, etc.): Must remain unused and in original undamaged packaging.
Clearance / Promotion Items: Are not eligible for returns.
Return Process
Please contact our customer service email: service@awwgarden.com within the return period, providing your order number and the reason for return.
We will provide you with a return authorization and return address within 24 hours.
Please send the item back to us. For shipping costs:
If it is our responsibility (such as wrong item shipped, damaged merchandise): We will cover the shipping cost and reimburse you for the postage.
If it is a return for your personal reason: The shipping cost will be borne by you.
Refund Processing
After we receive and inspect the returned item, we will process your refund within 3-5 business days. The refund will be returned to your original payment account.
Damaged / Defective Item Handling
If you receive a damaged, defective item, or we shipped the wrong item, please contact us within 48 hours of receiving the merchandise, and provide photos of the item. We will arrange free reshipment or a full refund for you, no need to return the item.
Germination Issue Handling
If you experience germination issues with your seeds, please refer to our Customer Service Team. We will provide you with a dedicated after-sales solution, no need to return the seeds.
Returns Address:
AWW Garden Returns
1287 Maple Creek Ln, Austin, TX 78701, USA
Contact: service@awwgarden.com