Term of Service
Term of Service
We are committed to providing you with a worry-free gardening service from start to finish — from seed selection to blooming, we are with you every step of the way.
Germination Guarantee
This is our core promise to you:
Quality Testing: All our seeds undergo strict germination testing before sale, ensuring a germination rate of no less than 95%, which meets international seed quality standards.
120-Day Germination Protection: If, within 120 days of receiving your seeds, you follow the planting guide on our packaging strictly, but the seeds still fail to germinate, you can contact our customer service and provide photos of your planting situation. We will offer you three options:
Free reshipment of the same seeds
A full refund
Exclusions: This guarantee does not apply to germination failures caused by extreme weather, pests and diseases, or improper planting operations (such as over/under watering, unsuitable temperature). We will assist you in troubleshooting the issue.
Horticulture Advisor Service
Our team has professional horticulture advisors, all of whom are experienced gardening enthusiasts. You can get help from us anytime:
24-hour response to your inquiry emails on business days
Personalized planting advice tailored to your local climate and growing environment
Answers to any questions you encounter during the planting process, full guidance from sowing to blooming
Planting Support
Every seed packet comes with detailed planting instructions, including sowing time, temperature, depth, watering requirements, etc.
Our website blog regularly updates free content such as gardening tips, seasonal planting guides, pest and disease control, etc.
Quality Promise
All our seeds are:
Fresh from the current year, ensuring the best germination vitality
100% non-GMO, with no harmful chemical treatments
Mostly organically certified, meeting organic growing requirements
Strictly purity tested, ensuring no weed seeds or impurities
We believe that great service is not just about selling you seeds — it's about helping you successfully grow your own dream garden.